FREQUENTLY ASKED QUESTIONS
What is your minimum order?
Minimum order for screen printing is 12 pieces per-design, per-color ink color for most orders. This means that if you want to print the same design in various ink colors, you must order at least 12 of each. Orders with more complex prints may be subject to a higher piece minimum.
Adding names, numbers or other lettering to a garment can be done by the piece, no minimum order required.
How much does it cost?
Pricing varies depending on quantity, shirt style, shirt color, and print colors. If you are working on a budget, let us know. We will do our best to suggest apparel choices and modifications to your artwork that will make things a bit cheaper. You can send us an email with your order details, or simply fill out our Request a Quote form to get started with pricing info.
Will you match the price of my current t-shirt printer?
Our pricing is very competitive to start and non-negotiable for a number of reasons. Mainly, to be fair to our other clients, and also to avoid the vicious cycle of undercutting that goes on in our industry. Our pricing system is based on the amount of time and materials we put into making your shirts great.
How long does it take?
Standard turnaround time is 5-7 business days (Monday through Friday, excluding major holidays). Turnaround time begins once we have received deposit, and all artwork and order details have been approved by the customer. Larger, more complex orders will often take a bit longer, and we will let you know that if you are placing an order that falls into this category. We do take on rush orders at an additional cost when we are able to fit them into our schedule.
What time are you open?
Our hours are 7am - 6pm Monday thru Friday, but there is usually somebody here to answer your questions after hours until 7 pm including weekends.
Where are you located?
We're located in Chino Hills Ca., The best starting point for any order is to send us an email with your artwork and order details so we can provide you with some pricing info. Once we confirm that we can print your design, and you confirm that you are in agreement with our pricing, we'd be happy to set up an appointment to chat in person.
Do I get the shirts from you or do I provide them?
Whatever works best for you. We supply t-shirts from most major brands including American Apparel, Hanes, Gildan, Tultex, Bella, Anvil, and AAA at a reasonable price. We're also happy to print on any new, unwashed cotton or cotton-poly blend t-shirts that you provide. If you do supply your own apparel, we ask that you bring it sorted by size and color, and separated by design if you are running multiple jobs.
What forms of payment do you accept?
We accept most forms of payment, Major Credit Cards, PayPal, Checks and Cash payments.
What's a screen fee?
A screen fee is what we charge to create the film and screen that we use in the printing process. We only charge you once, so if you need reprints of the same design at a later time, it's covered. We keep your films on file. We do not sell the actual screens.
What else do you do besides print t-shirts?
We try to make t-shirts our main focus so that you end up with really great t-shirts. We do print on some other types of apparel like sweatshirts, polos, and tote bags and hats. We also do lettering and numbering for team sport uniforms and practice jerseys. You can also put your special message on a shirt with no minimum order.